Frequently Asked Questions

Floorworld FAQS

General questions

Do the prices displayed include the flooring Installation?
  • The price quoted on the website is for the materials only. The standard installation fee is AED 25 per SQM for all flooring with a floating floor install type. Products with a glue down install type are charged as follows: AED 25 per SQM for vinyl, and AED 50 per SQM for engineered wood and parquet.
Where are Floorworld showrooms located?
  • We have showrooms throughout the UAE and Oman. You can find your nearest outlet here: Our Stores
Can I get samples of the flooring before I buy? How can I receive the samples?
  • You can order up to three free samples from our website. These will be dispatched by courier within 24 hours and delivered to your doorstep. Simply follow these instructions: Ordering Sample Flooring
How do I measure my room?
  • We have step-by-step video guide explaining how to calculate room measurements: Measuring your room for flooring installation.
  • Alternatively, we offer a 100% free estimate. Our qualified estimator will visit your home or office to measure the area. We will then provide you with a non-obligatory quote for the supply and installation of your chosen floor.
I’m renting a property. Can I install a floor covering without damaging the existing flooring?
  • Yes, many of our floors use a Uni-Clic system and can be installed as a floating floor on an underlay, without damaging your existing ceramics or marble. This means that your new floor clicks together and does not require glue or nails to hold tiles in place. It therefore has no impact on the existing floor. A tip: When searching our products, please ensure the Install type is “floating floor” when selecting.
What are the best floors for rental properties?
  • To find suitable floors for rental properties, simply choose the Uni-Clic – Floating Floor from the “install type” filter option on our website.
Am I guaranteed a professional experience when I purchase from Floorworld?
  • The Floorworld management team has built its reputation through tireless work and a commitment to continued, customer-focused improvement. This was further demonstrated in 2016, when Floorworld gained the prestigious ISO 9001 2015 certification. This certification reaffirms that Floorwold has a robust quality management system in place and is externally audited yearly, ensuring that we always provide top-quality products and services to our valued customers. This certification is the result of a team effort that Floorworld’s entire staff work hard to maintain and are extremely proud of. Please click on the link to our certification pages (add link....) to access the current Floorworld ISO 9001 2015 certificate.

Installation questions

Do you offer an installation service?
  • Yes, we offer a complete installation service including evaluating your project, providing a cost estimate and completing the installation.
What is the installation price?
  • Our standard installation fee is AED 25 per SQM.
  • Glue down installation fee for luxury vinyl tiles, engineered wood and parquet is AED 50 per SQM.
  • Subfloor preparation, underlay, skirting and profiles are needed for certain installation types. A full breakdown and explanation of costs is available here: Flooring Installation Service
How do you install parquet flooring?
  • Parquet flooring is laid out in a geometric pattern and glued down. Subflooring may need to be prepared prior to installation, including cleaning and levelling.
How do you install laminate flooring?
  • Our laminate flooring utilises a click and lock system to create a floating floor (without glue or adhesives). To install, you click the tongue of each tile into the groove of the next.
How do you install vinyl flooring?
  • Vinyl flooring can be installed either as a floating floor or glued down. Luxury Vinyl Tiles use glue down installation (subfloor may first need to be prepared, including cleaning and levelling). Vinyl Click flooring is installed as a floating floor – tiles are fitted together using a simple click and lock system, without glue or adhesives.

Product questions

What is Laminate / Vinyl / Engineered Wood / Parquet?
  • Laminate flooring is a cheaper alternative to real wood. Layers of wood fibres are laminated together, providing exceptional strength and durability. It is ideal for high traffic areas that face extensive wear and tear.
  • Vinyl flooring is a stylish, low maintenance and durable alternative to natural wood or stone floors. Floorworld’s vinyl tiles are composed of layers of Virgin PVC fused together under high pressure and finished with a protective UV coating that prevents damage or fading. It is 100% waterproof, non-slip, scratch resistant, quiet under foot and looks and feels extremely realistic. The glue down version, Luxury Vinyl Tiles, have been well-known for several decades. Recent innovations in thickness and the addition of a click profile have enabled a floating floor installation. This is known as Vinyl Click and has quickly gained popularity around the world.
  • Engineered wood flooring is constructed from three layers of compressed timber and finished with a top layer of genuine Oak/Walnut solid wood. Engineered wood provides the natural look and feel of wooden flooring with the advantage of added durability and easier maintenance.
  • Parquet flooring is made up from individual wooden blocks which are fitted together in a decorative parquet pattern.
What is the difference between Parquet and Engineered Wood?
  • Parquet flooring is composed of wooden blocks arranged in a mosaic or geometric pattern (such as herringbone or chevron). Engineered wood is made from multiple opposing layers of compressed timber with a solid wood veneer (top layer).
  • Parquet refers to how the pieces of wood are laid out to create the floor, whereas engineered wood refers to how the individual pieces of wood are made. Parquet flooring can be made from solid wood or engineered wood.
What is the difference between Laminate and Vinyl flooring?
  • Laminate flooring is made of compressed wood fibre or HDF (high density fibreboard) while vinyl flooring is made of PVC (polyvinyl chloride), a plastic polymer. Both are available in a range of lifelike wood designs, and both are very durable, but vinyl is the best flooring for bathrooms and kitchens as it is 100% waterproof.
What is the difference between Luxury Vinyl Tiles and Vinyl Click?
  • The Luxury Vinyl Tile collection on our website use a glue down installation method, while the Vinyl Click utilises a click and lock installation (without glue or adhesive). The thickness of Vinyl Click is generally 4mm or 5mm, while the Luxury Vinyl Tile (Glue down) is 2mm or 3mm.
What are the cheapest Parquet floors available at Floorworld?
  • Check out the clearance stock section on our website for incredible deals on affordable Parquet flooring.
  • Clearance Sales
What are the best options for kitchen and bathroom floors?
  • Vinyl tiles (found under the Luxury Vinyl Tiles and Vinyl Click tabs on our website) are perfect for kitchens and bathrooms – they are all 100% waterproof and non-slip. Our Quick-Step laminate collections (Eligna and Impressive) come with the Hydro Seal technology, making them another great option.
Where can I find the best flooring discounts?
  • All our European flooring brands are available for 18% cheaper on average than our competitors. In addition, we always have amazing clearance specials under the clearance stock tab on our website, with discounts of up to 70% on selected floors.
Do your vinyl (LVT) floors contain any harmful chemicals that could pose a health risk to my family?
  • All our LVT products from Gerbür and Amtico are rigorously tested throughout the entire manufacturing process to ensure they achieve the globally recognised Floorscore Certification. Floorscore is a certification administrated by SCS Global Services that ensures all certified products meet strict indoor air quality requirements. This means that all products that carry the Floorscore certification do not contain any volatile organic compounds (VOCs) that can vaporise at room temperature and cause potential respiratory or skin conditions. Please click on the link to our certification pages (add link....) to access the current Floorscore certificates for our LVT floors.
Are your products sustainable and kind to the environment?
  • Floorworld takes the impact that using natural materials can have on our planet very seriously. Floorworld is certified to sell wood flooring that is labelled as either FSC or PEFC. Both FSC and PEFC are globally recognised certifications that guarantee that all wood products carrying these logos are harvested from ethically managed forests. It ensures that there has been no illegal logging or deforestation, that the rights of indigenous people and forestry workers are respected and guarantees the product has been ethically sourced from the country of origin. Please click on the link to our certification pages (add link....) to access the current certificates for FSC and PEFC.

Design questions

Do you supply designer flooring options?
  • Our 2mm vinyl flooring can be easily cut and customised, so you can mix and match to build your ideal designer floor.
Should I choose wide or narrow wood floors?
  • There are two things to consider when choosing the width of wood floors – budget and room design.
  • Budget: wide single strip wood floors are cut from the centre of the log, meaning the planks are scarcer and more costly. If you want a wider floor on a budget, three strip wood floors, or laminate or vinyl reproductions, are good alternatives.
  • Room design: thin planks are generally used in small rooms to make them feel larger, while wide planks are used in larger rooms to enhance the open space. This is not a fixed rule though – wide planks in a small room create a rustic feeling, while thin planks complement modern design in large spaces.
What is the best floor colour for my room?
  • Light floor colours reflect light, while dark ones absorb light. Lighter floors are best when you want to make a room feel more open, and darker floors are great for creating a warm and cosy space.

Accessories questions

What are floor profiles? Why do I need them?
  • Profiles (also known as moulding) are used to cover transitions between surfaces, such as at doorways or the expansion gap by the wall. This includes T-moulding (used between floors of different heights) and beading (used to protect existing skirting when a new floor is laid).
What is an underlay? What are the benefits of having one?
  • Underlays are layers that are installed underneath vinyl, laminate and wood floors. They have several benefits, including moisture resistance, heat insulation and soundproofing. Overall, they improve the durability and comfort of flooring.
What is the purpose of stair nosing?
  • Stair nosing is the strip that projects out over the end of the stair tread. It protects the stairs from damage, as is this area faces the most wear and tear. It also improves safety by providing a larger surface to stand on without increasing the overall length of the staircase.
What is a skirting used for?
  • Skirting is a board placed at the bottom of the interior wall. It covers the uneven edge between the floor and the wall, protecting both from damage. It can also serve a decorative purpose, complementing or contrasting other design elements.

Maintenance questions

How do I clean my floor?
  • Each floor is different, and so the best way to clean your floor depends on the product. You can find simple instructions for cleaning and maintaining all our floors here: Maintenance Service